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Knowledge BaseApartment Bank a division of BofI Federal Bank values your questions and thoughts. We continually strive to improve our service and expand our knowledge base with common questions. If you have not already searched our knowledge base, please search for an answer to your question. If you are still unable to find the answer to your question, please use the following form to submit your question to our staff. You should receive an answer within 1 business day or on the next scheduled work day.


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Questions are limited to 500 characters or less. If you would like to submit a question longer than 500 characters, please email the question to apartmentcustomerservice@apartmentbank.com. Apartment Bank a division of BofI Federal Bank may use-in whole or in part-the submitted question within our knowledge base. All questions will be reviewed prior to any publication.
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Bank products and services are offered by BofI Federal Bank. Deposit accounts held at Apartment Bank are FDIC insured through BofI Federal Bank. All deposit accounts held at BofI Federal Bank are combined and insured under the same FDIC Certificate 35546. Deposit accounts held at Apartment Bank are not separately insured by the FDIC from other deposit accounts held at BofI Federal Bank. For more information click here.